As designers, we’ve heard this buzzword for quite some time. But how do you put storytelling into action?
You’ve no doubt heard people talk about user flow. Storytelling and user flow are very closely related. I’m no literary mastermind, but I do understand that every good story, book or film involves:
If you strip away a few words from my breakdown above and replace them with words like ‘user’, ‘flow’ and ‘journey’, you will start to notice how close the relationship between storytelling and product design is.
Every product design and story workshop should begin with a need to understand the problem we’re trying to solve.
Personally and as a studio, product and user experience storytelling is our bread and butter. Having a story or user flow documented for all to see helps us see the broader picture at a glance and easily allows onboarding and involvement of other team members.
With this information being so easily accessible, it allows for creative and analytical thinking from all. Flipping the points of good storytelling to product design is straightforward.
I would argue that this is more important than getting the user flow or story correct the first time. It’s a well-known fact that if you enjoy something, as frustrating as it may be to use, you will try harder to get on with the product and return to it. Countless books, case studies, and research back this up.
Creating a great story will involve different skill sets within your company, and you should include all team members on the project.
With emotions, your goal should be to ensure that when your product becomes part of the narrative, it creates positivity and enjoyment.